Frequently Asked Questions

Welcome to the Sewak Tybah FAQ.

Here you can find answers about our Miswak, natural oils, ordering, payments, delivery, returns, international bulk orders, and customer support.

If you still need assistance after reading this page, our team will be happy to help.

About Sewak Tybah

What is Sewak Tybah?

Sewak Tybah is a natural-care store focused on providing carefully selected Miswak, natural oils, and related personal-care products.

Our aim is to combine traditional natural care with a clean, convenient, and reliable modern shopping experience.

Where is Sewak Tybah based?

Sewak Tybah is based in:

Rawalpindi, Punjab, Pakistan.

We deliver orders throughout Pakistan and can also arrange international bulk or wholesale orders.

Miswak FAQs

What is Miswak?

Miswak, also known as Siwak, is a natural teeth-cleaning stick traditionally used for oral hygiene.

The end of the stick is prepared into soft fibres that can be used to clean the teeth and gums.

How do I prepare a Miswak before using it?

Preparing your Miswak is simple:

1. Remove approximately 1–2 cm of bark from one end.
2. Gently chew or soften the exposed end.
3. Allow the fibres to separate into a small brush-like tip.
4. Rinse the tip before use.
5. Use the softened fibres gently to clean your teeth and gums.

Avoid applying excessive pressure.

How do I use Miswak?

Hold the Miswak comfortably and gently brush the surfaces of your teeth using the softened fibres.

Clean the:

• Front surfaces
• Back surfaces
• Chewing surfaces
• Gumline

Use gentle movements rather than aggressive scrubbing.

Do I need toothpaste when using Miswak?

Miswak can traditionally be used on its own.

However, individual oral-care needs vary. You may continue using other oral-hygiene products according to your personal preference or the advice of your dentist.

How often can I use Miswak?

Miswak can be used as part of your regular oral-care routine.

How frequently you use it is a personal choice. Always use it gently and maintain good hygiene when storing and preparing the stick.

When should I cut the used Miswak tip?

Trim the used fibres when they become:

• Worn
• Discoloured
• Dry
• Frayed excessively
• Unpleasant in smell or appearance

Cut off the used portion and prepare a fresh tip from the remaining stick.

How long does one Miswak last?

The lifespan of a Miswak depends on:

• How frequently it is used
• How much is trimmed each time
• Storage conditions
• Individual usage habits

There is no fixed lifespan. Replace it when it no longer appears fresh or suitable for use.

How should I store my Miswak?

After use:

• Rinse the used tip.
• Allow excess moisture to drain.
• Keep it in a clean and ventilated place.
• Avoid storing it while excessively wet.
• Keep it away from contaminated surfaces.

Proper storage helps maintain cleanliness and freshness.

Why can Miswak sticks look slightly different from each other?

Miswak is a natural product, so differences in:

• Thickness
• Shape
• Colour
• Texture
• Surface appearance

can naturally occur.

These variations do not necessarily indicate a difference in quality.

Natural Oils FAQs

What natural oils does Sewak Tybah offer?

Our available oils may change as we introduce new products.

Please visit the Natural Oils section of our store to view currently available products.

How should I use a natural oil?

Always follow the instructions provided on the individual product page, packaging, or label.

Different oils may have different intended uses.

Can Sewak Tybah oils be consumed?

Do not consume any oil unless the product is specifically labelled or described as suitable for consumption.

Products intended only for external or cosmetic use should not be ingested.

What if I have sensitive skin or allergies?

If you have allergies, sensitive skin, a medical condition, or any concern about a product's ingredients, review the ingredient information carefully before use.

For topical products, performing an appropriate small patch test before broader use may be sensible.

If you are unsure whether a product is suitable for you, consult an appropriate healthcare professional.

Are your products intended to treat medical conditions?

No.

Unless expressly stated otherwise, Sewak Tybah products and website content are provided for general personal-care and informational purposes.

Our products are not intended to diagnose, treat, cure, or prevent disease or medical conditions.

For medical or dental concerns, please consult an appropriate healthcare professional.

Ordering FAQs

How can I place an order?

You can place an order directly through the Sewak Tybah online store.

Simply:

1. Select your product.
2. Choose the required quantity or available option.
3. Add it to your cart.
4. Proceed to checkout.
5. Enter your delivery details.
6. Select an available payment method.
7. Confirm your order.

Do I need an account to place an order?

If guest checkout is available, you can complete your purchase without creating a customer account.

You should always provide accurate contact and delivery information.

Can I change my order after placing it?

If you need to change:

• Your product
• Quantity
• Phone number
• Delivery address

please contact us as soon as possible.

We will try to make the change before dispatch.

Once the parcel has been handed over to the courier, changes may no longer be possible.

Can I cancel my order?

Orders can normally be cancelled before dispatch.

Please contact us immediately if you wish to cancel.

Once an order has been dispatched, cancellation may not be possible and our Return & Refund Policy may apply instead.

Payment FAQs

What payment methods do you accept?

Available payment options may include:

• Cash on Delivery
• Visa
• Mastercard
• Easypaisa
• JazzCash
• Other supported electronic payment methods

The payment methods currently available to your order will be shown during checkout.

Is Cash on Delivery available?

Cash on Delivery may be available for eligible orders within Pakistan.

Customers choosing COD should provide:

• A valid phone number
• Complete delivery address
• Correct order information

We may contact you to confirm your order before dispatch.

Is online payment secure?

Online payments may be processed using Shopify and/or authorized payment service providers.

We do not intentionally store full payment-card details when those details are processed directly by authorized payment providers.

Delivery FAQs

Do you deliver throughout Pakistan?

Yes.

Sewak Tybah delivers to customers across Pakistan, subject to courier availability.

This includes major cities, towns, and many eligible remote locations.

How long does delivery take?

Estimated delivery times after dispatch are generally:

Major cities: 2–5 business days

Other cities and towns: 3–6 business days

Remote areas: approximately 4–7 business days

Delivery times are estimates and may occasionally be affected by courier delays, holidays, weather, security conditions, or other circumstances outside our control.

How long does order processing take?

Orders are normally prepared and processed within approximately 1–2 business days after confirmation.

Processing may take slightly longer during holidays, promotions, or periods of unusually high demand.

How much is delivery?

Shipping charges, where applicable, will be displayed during checkout.

Charges may vary depending on:

• Delivery location
• Order size
• Shipment weight
• Courier charges
• Current promotions

We may also offer free or discounted delivery from time to time.

Can I track my order?

Where tracking is provided by our courier partner, we may share your tracking number or shipment status after dispatch.

If you need assistance checking your delivery, contact us with your order number.

What happens if the courier cannot reach me?

Please make sure the phone number entered during checkout remains active.

If the courier cannot reach you or delivery repeatedly fails, the parcel may be returned to Sewak Tybah.

Additional shipping charges may apply if you request the parcel to be dispatched again.

International & Bulk Orders

Do you ship internationally?

Our regular retail delivery service primarily covers Pakistan.

However, Sewak Tybah can arrange international bulk and wholesale orders depending on:

• Destination country
• Order quantity
• Product availability
• Shipment weight
• Shipping feasibility
• Import requirements

How can I place an international bulk order?

Please contact us directly through WhatsApp or email with:

• Your name
• Country
• Required products
• Required quantity
• Delivery city
• Any business or wholesale requirements

We can then discuss availability, pricing, shipping, and payment arrangements.

Who pays international customs duties and taxes?

Unless otherwise agreed in writing, customs duties, import taxes, clearance charges, and similar destination-country fees are generally the responsibility of the customer.

Customers should also ensure that the products they wish to purchase can legally be imported into their destination country.

Returns & Refunds

Can I return a product?

Eligible products may be returned within 7 days of delivery, subject to our Return & Refund Policy.

To qualify for a standard return, the product should generally be:

• Unused
• Unopened
• In its original condition
• In its original packaging
• Sealed where applicable

Why can't opened Miswak or personal-care products normally be returned?

Miswak, oils, and similar personal-care products can be hygiene-sensitive.

For hygiene and safety reasons, products that have been opened, used, or unsealed normally cannot be returned unless they arrived:

• Damaged
• Defective
• Incorrect

What if I receive a damaged product?

Please contact us as soon as possible, preferably within 48 hours of delivery.

Send us:

• Your order number
• Clear photographs of the parcel
• Clear photographs or video of the damaged product
• A short explanation of the issue

We will review the matter and provide an appropriate solution.

What if I receive the wrong product?

Contact us immediately with your order number and photographs.

Once verified, we will work with you to arrange an appropriate replacement, exchange, or other resolution.

What if an item is missing from my order?

Please contact us with:

• Your order number
• Details of the missing item
• Photos of the received parcel where appropriate

Our team will review the order and assist you.

How are approved refunds processed?

Once a return or refund request has been reviewed and approved, we will arrange the refund using an appropriate available payment method.

For a Cash on Delivery order, we may request suitable bank or supported payment details so that the approved refund can be transferred.

Product Quality & Care

What should I do when my order arrives?

We recommend checking your parcel soon after delivery.

Confirm that:

• The correct products have arrived.
• The correct quantity has arrived.
• Packaging is intact.
• There is no visible damage.

If something is wrong, contact us promptly.

Can natural products vary in appearance?

Yes.

Natural products may naturally vary slightly in:

• Colour
• Shape
• Size
• Texture
• Scent
• Appearance

These variations can occur between individual products and batches.

Where can I find ingredients or product-specific information?

Please check the relevant:

• Product page
• Product packaging
• Product label

for the most specific information regarding ingredients, usage, care, or warnings.

Customer Support

How can I contact Sewak Tybah?

We're happy to assist with orders, products, deliveries, returns, bulk enquiries, and general questions.

Sewak Tybah

House 14, Cantt View Colony
Opposite Attock Petrol Pump
Rawalpindi, Punjab, Pakistan

Email: sewaktybah18@gmail.com

Phone: +92 324 6202195

WhatsApp: +92 324 6202195

Customer Support Hours:
Monday to Friday
9:00 AM – 9:00 PM