Privacy Policy

Last updated: August 30, 2026

Sewak Tybah operates this online store and website, including the related content, products, features, tools, forms, and services available through our store.

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services to customers and business buyers.

This Privacy Policy explains how Sewak Tybah collects, uses, stores, processes, and shares personal information when you visit our website, place an order, submit a Wholesale Enquiry, contact us, subscribe to marketing communications, or otherwise interact with our services.

By using our website or providing personal information to us, you acknowledge that you have read this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our store, we may collect or process the following categories of personal information.

Contact Information

This may include:

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Country or region

Order and Transaction Information

This may include:

• Products purchased

• Order details

• Delivery information

• Returns, replacements, exchanges, or refunds

• Transaction history

• Payment status and payment confirmation

Wholesale Enquiry Information

If you submit a Wholesale Enquiry or contact us regarding bulk, reseller, retailer, distributor, or other commercial purchasing opportunities, we may collect information such as:

• Your name

• Business or company name, where provided

• Email address

• Phone number

• Country or region

• Products you are interested in

• Requested or expected quantities

• Wholesale or business requirements

• Delivery destination or market

• Messages, comments, or additional information you provide

• Records of communications relating to your enquiry

Providing a Wholesale Enquiry does not automatically create an order or commercial agreement.

We use the information submitted through our Wholesale Enquiry process to evaluate and respond to your request, discuss pricing and quantities, confirm product availability, communicate commercial terms, and, where appropriate, prepare or manage a wholesale order.

Payment Information

Payments may be processed through Shopify and/or authorized third-party payment providers.

Depending on the payment method selected, the relevant payment provider may collect information necessary to process your transaction.

Sewak Tybah does not intentionally store complete credit or debit card details where those details are processed directly by authorized payment providers.

For manual payment methods, including Cash on Delivery (COD), Easypaisa, JazzCash, bank transfer, or other supported methods, we may process the information reasonably necessary to confirm and manage the payment.

For wholesale or bulk orders, additional payment or invoicing information may be collected where reasonably necessary to process the agreed transaction.

Communications

We may collect information that you provide when contacting us through:

• Email

• Phone

• WhatsApp

• Contact forms

• Wholesale Enquiry forms

• Customer support communications

• Social media

• Other business communications

Device and Usage Information

When you use our website, certain technical and usage information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Website interactions

• Date and time of access

• Referring website or page

This information may be used to operate, secure, analyze, and improve our website and services.

How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, contact us, submit a Wholesale Enquiry, or provide information through our website.

• Automatically when you browse or interact with our website.

• From Shopify and service providers that help operate our store.

• From payment processors, courier companies, analytics providers, and other service providers where necessary.

• From marketing or advertising platforms when you interact with our advertisements or promotional content.

• Through business communications where you contact us regarding wholesale, distribution, retail, reseller, or commercial opportunities.

How We Use Your Personal Information

Process and Fulfil Orders

We may use your personal information to:

• Process purchases

• Confirm orders

• Verify payments

• Arrange delivery

• Provide order updates

• Process returns, exchanges, replacements, or refunds

• Respond to order-related enquiries

Process Wholesale Enquiries

Information provided through our Wholesale Enquiry process may be used to:

• Review and respond to wholesale requests

• Identify the individual or business making the enquiry

• Contact prospective wholesale buyers

• Discuss product requirements

• Discuss quantities and availability

• Provide wholesale pricing or quotations

• Discuss delivery and shipping arrangements

• Discuss payment terms

• Evaluate reseller, retailer, distributor, or bulk-purchase opportunities

• Prepare wholesale invoices, quotations, or order details

• Maintain appropriate records of wholesale communications

• Provide support relating to confirmed wholesale orders

• Prevent fraudulent or abusive wholesale enquiries

Where a wholesale enquiry progresses into an order, the information may also be used for order fulfilment, payment processing, shipping, accounting, customer support, and other purposes necessary to complete the transaction.

Provide Customer Support

We may use your information to communicate with you regarding:

• Orders

• Payments

• Delivery

• Product enquiries

• Wholesale enquiries

• Quotations

• Complaints

• Returns and refunds

• Cancellations

• Other customer-service or commercial matters

Improve Our Store and Services

We may use information about how customers and business buyers interact with our website to:

• Improve website functionality

• Improve our products and services

• Understand customer preferences

• Understand wholesale and commercial demand

• Improve the shopping experience

• Improve the Wholesale Enquiry process

• Identify technical problems

• Monitor website performance and security

Marketing and Promotions

Where you have chosen to receive marketing communications, or where otherwise permitted by applicable law, we may use your contact information to send information about:

• New products

• Special offers

• Promotions

• Store announcements

• Wholesale opportunities

• Relevant updates

Marketing subscription is optional and is not required to place an order or submit a Wholesale Enquiry.

You may unsubscribe from promotional emails at any time using the unsubscribe option included in the message.

Even if you unsubscribe from marketing communications, we may still contact you regarding your orders, wholesale enquiries, quotations, payments, deliveries, refunds, returns, or other necessary service-related matters.

Security and Fraud Prevention

We may process personal information where reasonably necessary to:

• Detect suspicious or fraudulent transactions

• Identify fraudulent or abusive enquiries

• Prevent misuse of our website or forms

• Protect customers, business buyers, and our business

• Maintain the security of our services

• Investigate suspected fraudulent, unlawful, or malicious activity

Legal and Regulatory Purposes

We may use or disclose personal information where reasonably necessary to:

• Comply with applicable laws

• Respond to lawful government, court, or regulatory requests

• Maintain accounting and transaction records

• Maintain appropriate wholesale and commercial records

• Enforce our store policies and agreed commercial terms

• Protect our legal rights

• Resolve disputes

• Investigate suspected violations of our terms or policies

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Operate essential website features

• Maintain shopping-cart functionality

• Remember preferences

• Understand website usage

• Provide analytics

• Improve store performance

• Support marketing or advertising functionality where enabled

Shopify and certain third-party services may also place cookies or similar technologies on your device.

Where required by applicable law or the region in which you are located, appropriate privacy or cookie controls may be presented.

You may also control or disable certain cookies through your browser settings. Disabling essential cookies may affect the operation or functionality of the website.

How We Share Personal Information

We may share personal information with trusted third parties only where reasonably necessary to operate our store, process orders, manage wholesale enquiries, provide services, or comply with legal obligations.

Shopify

Our online store is hosted and powered by Shopify.

Shopify processes certain personal information to provide ecommerce, checkout, security, analytics, and related services used by our store.

Payment Service Providers

Information necessary to process or verify payments may be shared with authorized payment processors, banks, financial institutions, or payment-service providers.

Shipping and Delivery Providers

We may share information necessary to deliver an order, including:

• Customer or recipient name

• Phone number

• Delivery address

• Order or parcel information

with courier, logistics, freight, or delivery providers.

For wholesale orders, information reasonably necessary to arrange bulk delivery, freight, logistics, or commercial shipping may also be shared with relevant service providers.

Technology and Service Providers

We may work with providers that assist with services such as:

• Website hosting

• Analytics

• Customer support

• Email delivery

• Store management

• Wholesale enquiry processing

• Security

• Fraud prevention

• Technical services

Such providers may process information only where reasonably necessary to perform services on our behalf or as otherwise permitted by applicable law.

Marketing and Advertising Providers

Where applicable and where permitted, we may work with marketing or advertising platforms to measure campaigns, understand advertising performance, or provide relevant advertising.

Where consent is legally required, such processing will be subject to the appropriate consent or privacy controls.

Legal Requirements

We may disclose personal information where required by applicable law, court order, lawful government request, or where reasonably necessary to protect our rights, customers, business buyers, business, or others.

Sewak Tybah does not sell personal information for monetary payment.

Wholesale Enquiry Privacy

Information submitted through the Sewak Tybah Wholesale Enquiry page is used primarily for legitimate business communication relating to the enquiry.

Submitting a Wholesale Enquiry authorizes Sewak Tybah to contact you using the contact information you provide for purposes related to your enquiry.

This may include communication regarding:

• Product availability

• Wholesale pricing

• Minimum quantities

• Product requirements

• Shipping and delivery

• Payment arrangements

• Quotations

• Order confirmation

• Follow-up questions relating to your enquiry

Submitting a Wholesale Enquiry does not automatically subscribe you to promotional marketing communications unless you separately choose to receive such communications or such contact is otherwise permitted by applicable law.

Wholesale enquiry information may be retained where reasonably necessary to maintain business records, respond to future enquiries, manage quotations or orders, prevent fraud, resolve disputes, or meet legal and accounting requirements.

Relationship With Shopify

Information submitted through our store may be transmitted to and processed by Shopify and other service providers used to operate Shopify's services.

Some of these service providers may operate or store information outside Pakistan or outside the country where you reside.

Shopify may also process information in accordance with its own privacy policies and legal obligations.

Customers and business users may review Shopify's Consumer Privacy Policy and Privacy Portal for more information about Shopify's privacy practices.

Third-Party Websites and Links

Our website may contain links to third-party websites, payment platforms, social media platforms, WhatsApp, or other external services.

Once you leave our website, the privacy and security practices of those third parties are governed by their own policies.

Sewak Tybah is not responsible for the privacy, security, content, or practices of independent third-party websites or services.

We recommend reviewing the privacy policy of any external service before providing personal information.

Children's Privacy

Our services are intended for general customers and business buyers and are not specifically directed toward children.

We do not knowingly collect personal information from children who are below the age at which they may legally provide such information under applicable law.

If you are a parent or guardian and believe that a child has provided personal information to us without appropriate authorization, please contact us so we can review the matter and, where appropriate, delete the information.

Security of Your Information

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Customers and business buyers should avoid sending passwords, complete payment-card details, or other highly sensitive information through unsecured communication channels.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Complete transactions

• Maintain order and accounting records

• Manage wholesale enquiries and quotations

• Maintain appropriate commercial records

• Provide customer or business support

• Process refunds and returns

• Resolve disputes

• Prevent fraud

• Meet business or accounting requirements

• Comply with legal obligations

• Enforce our policies and commercial terms

Retention periods may vary depending on the nature of the information, the status of an enquiry or transaction, and applicable legal requirements.

Information submitted through a Wholesale Enquiry may be retained for a reasonable period even where an order is not ultimately placed, where necessary for legitimate business record-keeping, follow-up, fraud prevention, or dispute management.

Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

Access Your Information

You may request information about personal information we hold about you.

Correct Your Information

You may request correction of personal information that is inaccurate or incomplete.

Delete Your Information

You may request deletion of certain personal information, subject to applicable legal, accounting, contractual, fraud-prevention, security, or record-keeping requirements.

Obtain a Copy of Your Information

Where applicable, you may request a copy of personal information that we hold about you.

Withdraw Marketing Consent

You may unsubscribe from marketing communications at any time.

Withdrawing marketing consent does not prevent us from sending necessary transactional, wholesale-enquiry, quotation, or service-related communications concerning an existing enquiry or order.

We may need to verify your identity before processing certain privacy-related requests.

We will respond to legitimate requests within a reasonable timeframe and in accordance with applicable law.

International Data Processing

Because our store uses Shopify and other online service providers, personal information may be transferred, stored, or processed outside Pakistan or outside the country where you reside.

Where required by applicable law, appropriate safeguards may be used in connection with international transfers of personal information.

Complaints

If you have questions or concerns about how Sewak Tybah handles your personal information, please contact us using the details below.

We will make reasonable efforts to review and respond to legitimate privacy-related concerns.

Where applicable, you may also have the right to submit a complaint to an appropriate regulatory or data-protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our business practices

• Changes to our retail or wholesale services

• Changes to our website or services

• New technologies or service providers

• Changes in legal or regulatory requirements

When this Privacy Policy is updated, the revised version will be posted on our website and the Last updated date will be revised accordingly.

We encourage customers and business buyers to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, a Wholesale Enquiry, or would like to make a privacy-related request, please contact:

Sewak Tybah

House 14, Cantt View Colony
Opposite Attock Petrol Pump
Rawalpindi, Punjab, Pakistan

Email: sewaktybah18@gmail.com
Phone: +92 324 6202195
WhatsApp: Chat with us on WhatsApp

Customer Support Hours:
24/7