Shipping & Delivery Policy

Last updated: August 30, 2026

At Sewak Tybah, we are committed to providing a smooth, reliable, and professional delivery experience for both retail customers and wholesale buyers. Every order is carefully prepared and packed with attention to product quality and safe handling.

This Shipping & Delivery Policy explains our order processing, shipping charges, estimated delivery times, Cash on Delivery, wholesale and bulk shipping, tracking, delivery issues, international shipments, and other important information relating to orders.

1. Retail Delivery Within Pakistan

Sewak Tybah currently provides standard online-store delivery across Pakistan, subject to courier-service availability.

We deliver to major cities, towns, and eligible remote areas.

Delivery availability and timing may vary depending on the customer's location, parcel size, courier coverage, and other logistical factors.

2. Wholesale & Bulk Delivery

Sewak Tybah may provide delivery for wholesale, reseller, distributor, retailer, organizational, and other bulk purchases within Pakistan and, where agreed, internationally.

Wholesale shipping arrangements may differ from standard retail delivery depending on:

• Order quantity

• Product type

• Parcel weight and dimensions

• Number of cartons or packages

• Delivery destination

• Courier or freight requirements

• Packaging requirements

• Product availability

• Payment arrangements

• Other agreed commercial terms

Submitting a Wholesale Enquiry does not automatically confirm shipping arrangements or create an order.

Wholesale shipping terms, charges, estimated delivery times, and delivery methods will normally be discussed and confirmed before the wholesale order is finalized.

3. Retail Order Processing

Retail orders are normally processed within 1–2 business days after they are received and, where necessary, confirmed.

Orders placed on weekends, public holidays, or outside normal business hours may begin processing on the next working day.

Processing may occasionally take longer during:

• Public holidays

• Ramadan or Eid periods

• Sale campaigns

• High-demand periods

• Courier disruptions

• Product-availability issues

• Other exceptional circumstances

4. Wholesale Order Processing

Wholesale and bulk orders may require additional processing time compared with standard retail orders.

Processing time may depend on:

• Quantity ordered

• Product availability

• Stock reservation

• Packaging requirements

• Labelling requirements

• Custom or private-label requirements

• Payment confirmation

• Freight or courier arrangements

An estimated preparation or dispatch timeframe may be communicated when the wholesale order is confirmed.

Any wholesale processing or delivery timeline provided is an estimate unless expressly guaranteed in writing.

5. Retail Estimated Delivery Time

Our current Standard Delivery service within Pakistan is generally estimated at:

3–5 business days

Delivery times are estimates and are not guaranteed.

Remote or less-accessible locations may require additional time depending on courier coverage.

Delivery may also be affected by circumstances outside our reasonable control, including:

• Courier delays

• Weather conditions

• Public holidays

• Road closures

• Security conditions

• Strikes

• Remote delivery locations

• Incorrect customer information

• Other logistical disruptions

We will make reasonable efforts to have orders delivered as quickly as possible.

6. Wholesale Delivery Time

Wholesale and bulk-order delivery times may vary from standard retail delivery times.

The estimated delivery period may depend on:

• Quantity

• Preparation requirements

• Number of cartons

• Delivery destination

• Courier availability

• Freight availability

• Product availability

• Customs or regulatory requirements where applicable

Where possible, an estimated shipping or delivery timeframe will be communicated before or during confirmation of the wholesale order.

Wholesale buyers should allow sufficient time for preparation, transport, and any applicable freight or customs procedures.

7. Retail Shipping Charges

Our current standard domestic retail shipping charge is:

Rs. 200 per order

The applicable shipping charge will be displayed at checkout before you complete your purchase.

From time to time, Sewak Tybah may offer:

• Free shipping

• Discounted shipping

• Promotional shipping rates

Where a promotional shipping offer applies, the amount displayed at checkout will take precedence.

Retail shipping rates may be updated based on courier costs, delivery location, parcel size, weight, or promotional offers.

8. Wholesale Shipping Charges

The standard Rs. 200 retail shipping charge does not automatically apply to wholesale or bulk orders.

Wholesale shipping or freight charges may be calculated separately based on:

• Total shipment weight

• Shipment dimensions

• Quantity

• Number of cartons

• Courier or freight provider

• Delivery destination

• Special handling requirements

• Insurance, where applicable

• Other logistical costs

Shipping charges may be included in a quotation, invoice, or communicated separately before the wholesale order is confirmed.

Unless expressly agreed otherwise, wholesale buyers are responsible for the applicable shipping, freight, or delivery charges associated with their order.

9. Cash on Delivery

Cash on Delivery (COD) is available for eligible retail orders and locations within Pakistan.

Retail customers using COD should:

• Provide a valid and active phone number.

• Provide a complete and accurate delivery address.

• Remain reasonably available for courier contact.

• Arrange payment of the applicable amount at delivery.

Sewak Tybah may contact customers by phone, WhatsApp, SMS, email, or another appropriate method to confirm a COD order before dispatch.

We reserve the right to cancel an order that cannot reasonably be confirmed or appears to contain incorrect, incomplete, fraudulent, or suspicious information.

Wholesale COD

Cash on Delivery may not be available for certain wholesale, bulk, customized, or high-value orders.

Wholesale orders may require:

• Full advance payment

• Partial advance payment

• Deposit

• Bank transfer

• Another mutually agreed payment arrangement

The applicable payment terms will be communicated before the wholesale order is confirmed.

10. Order Confirmation

After placing a retail order, customers may receive confirmation or order-related communication through:

• Email

• Phone

• WhatsApp

• SMS

• Shopify order notifications

Customers are responsible for checking that their order details, phone number, and delivery address are correct.

For wholesale orders, confirmation may also be provided through:

• Email

• WhatsApp

• Quotation

• Invoice

• Written business communication

A Wholesale Enquiry alone does not constitute a confirmed wholesale order.

11. Changing or Cancelling Retail Orders

If you need to change your delivery information, please contact us as soon as possible.

Retail orders may normally be cancelled within 1 hour of being placed, provided they have not already been fulfilled, packed, processed, or dispatched.

After an order has entered processing or has been handed to the courier, changes or cancellation may no longer be possible.

Once an order has shipped, our Return & Refund Policy will apply where appropriate.

12. Changing or Cancelling Wholesale Orders

Wholesale buyers should contact us as soon as possible if they need to request a change to:

• Products

• Quantity

• Shipping address

• Delivery arrangements

• Packaging requirements

• Other agreed order details

Changes may not be possible after stock has been reserved, products prepared, custom packaging or labelling has started, or freight arrangements have been booked.

Wholesale cancellations are handled according to our Return & Refund Policy, Terms of Service, and any written terms agreed for the particular wholesale transaction.

Additional costs caused by buyer-requested changes may be payable by the wholesale buyer where appropriate.

13. Shipping and Tracking Information

Where tracking information is available from our courier or logistics partner, customers or wholesale buyers may receive:

• Tracking number

• Consignment number

• Shipment-status update

• Courier information

• Freight information where applicable

Courier tracking systems may occasionally take some time to update after a parcel has been handed over.

Wholesale orders involving multiple cartons or split shipments may have multiple tracking or consignment numbers.

If you need assistance regarding your shipment, please contact our customer-support team.

14. Delivery Address

Customers and wholesale buyers are responsible for providing a complete and accurate shipping address.

Where applicable, please provide:

• House or building number

• Street or road

• Area, colony, sector, or neighbourhood

• City

• Province

• Nearby landmark

• Active phone number

• Business or warehouse name where relevant

• Any other information reasonably required for delivery

Sewak Tybah cannot be responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer or buyer.

15. Delivery Attempts

Courier companies may contact customers before or during delivery.

Please ensure that the telephone number provided with your order remains active.

If delivery cannot be completed because:

• The customer or buyer is unavailable.

• The recipient cannot be contacted.

• The address is incorrect or incomplete.

• Delivery is repeatedly refused.

• The recipient does not reasonably cooperate with the courier.

the parcel may be returned to Sewak Tybah or held by the courier.

If re-dispatch is requested, additional shipping or freight charges may apply.

For wholesale shipments, additional storage, return-freight, redelivery, handling, or logistics charges may also apply where incurred because delivery could not be completed due to the buyer's actions or incorrect information.

16. Refused Cash on Delivery Orders

Customers should place COD orders only when they genuinely intend to receive them.

Repeated refusal of confirmed COD orders, intentionally false orders, or abusive ordering activity may result in:

• Restrictions on future Cash on Delivery orders

• Advance-payment requirements

• Cancellation of future orders

These measures help us maintain reliable delivery services and reduce unnecessary courier costs.

17. Delivery Delays

Although we make reasonable efforts to ensure timely delivery, delays can occasionally occur for reasons outside our control.

These may include:

• Courier delays

• Freight delays

• Severe weather

• Public holidays

• Road closures

• Security conditions

• Natural disasters

• Strikes

• Peak shopping periods

• Remote-area restrictions

• Customs delays

• Regulatory inspections

• Incorrect customer information

• Other logistical disruptions

If your order appears significantly delayed, please contact us and we will make reasonable efforts to assist.

For wholesale shipments, delivery delays caused by third-party courier, freight, customs, regulatory, or logistics providers may be outside Sewak Tybah's direct control.

18. Public Holidays and Peak Periods

Processing and delivery may take longer during periods such as:

• Ramadan

• Eid holidays

• National holidays

• Sale campaigns

• Promotional periods

• Peak shopping seasons

• Major courier disruptions

Customers and wholesale buyers requiring an order by a particular date should allow additional preparation and delivery time during these periods.

19. Remote Areas

Some remote or less-accessible areas may require additional delivery time because of limited courier coverage.

In rare circumstances, a courier may be unable to deliver directly to a particular location.

Where possible, we will contact the customer or buyer to discuss an alternative delivery arrangement.

Additional shipping or freight charges may apply where special delivery arrangements are required.

20. Damaged Parcels or Products

We take reasonable care to package orders securely before dispatch.

Please inspect your order promptly after delivery.

If a product arrives damaged or defective, contact us as soon as possible, preferably within 48 hours of delivery.

Please provide:

• Your order number, invoice number, or wholesale reference

• A brief description of the problem

• Clear photographs or video of the parcel

• Clear photographs or video of the affected product

• Quantity affected where relevant

• Photographs of outer cartons or packaging where relevant

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

For wholesale deliveries involving multiple cartons, buyers should inspect the shipment and report visible shortages or damage promptly.

21. Incorrect or Missing Items

If your order contains:

• An incorrect product

• A missing product

• An incorrect quantity

please contact us as soon as possible.

Provide your order number, invoice number, wholesale reference, and photographs or other supporting information where appropriate.

Once the issue has been verified, we will work with you to provide an appropriate resolution.

22. Lost Shipments

If a parcel appears to have been lost during transit, please contact us.

We will coordinate with the courier, freight, or logistics provider where appropriate to investigate the shipment.

If the shipment is confirmed as lost, we will determine an appropriate resolution in accordance with the circumstances, the applicable shipping arrangement, our Return & Refund Policy, and any wholesale terms agreed for the order.

The resolution may include:

• Replacement

• Credit

• Partial refund

• Refund

• Another appropriate arrangement

23. Split Shipments

In some circumstances, products within the same order may be dispatched separately.

Where this occurs, customers may receive more than one parcel or tracking number.

Retail customers will not normally be charged additional delivery fees solely because Sewak Tybah chooses to split an ordinary retail order.

Wholesale or bulk orders may intentionally be shipped in:

• Multiple cartons

• Multiple consignments

• Separate batches

• Separate freight shipments

Where applicable, the shipping costs and arrangements for wholesale split shipments will be communicated or included in the agreed commercial terms.

24. Wholesale Packaging and Handling

Wholesale products may require different packaging from standard retail orders.

Depending on the order, packaging may include:

• Larger cartons

• Bulk packing

• Protective materials

• Individual retail-ready units

• Custom packaging

• Private-label packaging

• Other agreed preparation

Any special packaging, labelling, handling, or preparation requirements should be discussed before the wholesale order is confirmed.

Additional charges may apply for custom requirements.

25. International Orders

Our standard online checkout is currently focused on deliveries within Pakistan.

International online-store shipping is not currently enabled as a standard retail checkout option.

Customers and business buyers interested in international bulk or wholesale orders may submit a Wholesale Enquiry or contact Sewak Tybah directly.

International wholesale enquiries will be considered individually based on:

• Destination country

• Product availability

• Order quantity

• Shipment weight and dimensions

• Courier or freight availability

• Customs and import requirements

• Product restrictions

• Packaging requirements

• Payment arrangements

An international wholesale order will only be confirmed after the relevant product, shipping, payment, and delivery arrangements have been agreed.

26. Customs, Duties and Import Requirements

For international wholesale or bulk shipments, the buyer is responsible for confirming whether the products may legally be imported, resold, or distributed in the destination country unless otherwise agreed.

Unless expressly agreed in writing, the buyer is normally responsible for:

• Customs duties

• Import taxes

• Customs-clearance charges

• Brokerage fees

• Local taxes

• Import permits

• Product-registration requirements

• Other destination-country charges or requirements

Sewak Tybah may provide reasonable shipping or product documentation where available, but we cannot guarantee customs clearance in another country.

Delays caused by customs or regulatory authorities may be outside our control.

27. Delivery Completion

A retail order will generally be considered delivered once the courier successfully delivers the parcel to:

• The shipping address provided by the customer, or

• A person reasonably authorized to receive it at that location.

Customers should ensure that someone responsible is available to receive the parcel.

For wholesale deliveries, delivery may also be completed at an agreed:

• Business address

• Retail location

• Warehouse

• Distribution point

• Freight facility

• Other agreed destination

Where applicable, proof of delivery from the courier or logistics provider may be used as evidence that delivery has been completed.

If you believe an order has incorrectly been marked as delivered, please contact us promptly so that we can assist with an investigation.

28. Risk During Wholesale Shipping

Responsibility for loss or damage during a wholesale shipment may depend on the shipping arrangement agreed for the specific order.

Where Sewak Tybah arranges the courier or freight provider, we will make reasonable efforts to assist with genuine transit-related claims.

Where a wholesale buyer independently arranges collection, freight, or transportation, responsibility for the shipment may transfer according to the agreed collection or shipping terms.

Any specific written shipping terms agreed for a wholesale transaction will take priority over this general provision.

29. Return Shipping

Where a product qualifies for return under our Return & Refund Policy, return-shipping responsibility will depend on the reason for the return.

Retail customers are normally responsible for return-shipping costs for standard eligible returns.

However, if the return relates to:

• A damaged product

• A defective product

• A missing item

• An incorrect product supplied by Sewak Tybah

we will work with the customer to arrange an appropriate resolution and may cover reasonable return-shipping costs where applicable.

For wholesale and bulk orders, return freight, collection costs, redelivery costs, and replacement-shipping arrangements will be determined according to the circumstances of the claim and any terms agreed for the order.

Please review our Return & Refund Policy for full details.

30. Relationship With Other Policies

This Shipping & Delivery Policy should be read together with our:

• Terms of Service

• Return & Refund Policy

• Privacy Policy

• Any quotation, invoice, or written commercial terms applicable to a wholesale transaction

Where specific shipping or delivery terms have been expressly agreed in writing for a wholesale order, those specific terms may take priority over the general wholesale provisions of this policy.

31. Contact Us

For questions regarding an order, shipment, delivery, Wholesale Enquiry, international bulk order, or this Shipping & Delivery Policy, please contact:

Sewak Tybah

House 14, Cantt View Colony
Opposite Attock Petrol Pump
Rawalpindi, Punjab, Pakistan

Email: sewaktybah18@gmail.com
Phone: +92 324 6202195
WhatsApp: Chat with us on WhatsApp

Customer Support Hours:
24/7